Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN303 Mapping and Delivery Guide
Locate, identify and rectify recurrent network faults

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTTEN303 - Locate, identify and rectify recurrent network faults
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to use systematic and logical fault-finding techniques according to all safety requirements and work practices.It applies to individuals working as cablers and technicians who install and maintain a broad range of telecommunications networks.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which network testing and fault-finding may be conducted

line transmission, optical and radio measurement equipment currently used in industry

system documentation, and other site-related documentation necessary to conduct tests and fault-finding investigations.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for fault- finding activity
  • Prepare for given work according to work health and safety (WHS) and environmental requirements
  • Arrange access to site according to required procedure
  • Locate existing and potential site hazards
  • Contact customer to verify nature of recurrent fault and the network type
       
Element: Conduct activities for recurrent network fault- finding
  • Analyse fault history using fault records to establish nature of fault
  • Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system
  • Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process
  • Locate probable cause, type and location of the fault
  • Rectify fault or escalate to appropriate level
       
Element: Report fault-findings and solutions
  • Prepare customer report on the diagnostic procedure, fault identification and fault clearance
  • Update fault records database
  • Restore worksite to the customer’s satisfaction
  • Notify customer and obtain sign-off
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for fault- finding activity

1.1 Prepare for given work according to work health and safety (WHS) and environmental requirements

1.2 Arrange access to site according to required procedure

1.3 Locate existing and potential site hazards

1.4 Contact customer to verify nature of recurrent fault and the network type

2. Conduct activities for recurrent network fault- finding

2.1 Analyse fault history using fault records to establish nature of fault

2.2 Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system

2.3 Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process

2.4 Locate probable cause, type and location of the fault

2.5 Rectify fault or escalate to appropriate level

3. Report fault-findings and solutions

3.1 Prepare customer report on the diagnostic procedure, fault identification and fault clearance

3.2 Update fault records database

3.3 Restore worksite to the customer’s satisfaction

3.4 Notify customer and obtain sign-off

Evidence of ability to:

discuss faults with clients

test telecommunications networks to identify faults

identify and rectify recurrent faults

conduct and report on a fault-finding task in a telecommunications network for a range of faults

use systematic and logical fault-finding techniques in telecommunications networks and field testing procedures to particular workplace situations

comply with all related work health and safety (WHS) requirements and work practices

notify customer when work has been complete and obtain sign off.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline application of Ohm’s law, impedance and reactance formulas to solve alternating current (AC) electrical problems when diagnosing faults

summarise behaviour of faulty network elements, including symptoms and impact on network

clarify interpretation of test results and network element/system specifications

outline the operation and purpose of testing equipment

explain the operation of transformers

provide a summary of telecommunications networks

describe performance testing and fault-finding techniques of telecommunications networks

summarise systematic and logical fault-finding

describe types of power sources used in telecommunications networks.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for fault- finding activity

1.1 Prepare for given work according to work health and safety (WHS) and environmental requirements

1.2 Arrange access to site according to required procedure

1.3 Locate existing and potential site hazards

1.4 Contact customer to verify nature of recurrent fault and the network type

2. Conduct activities for recurrent network fault- finding

2.1 Analyse fault history using fault records to establish nature of fault

2.2 Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system

2.3 Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process

2.4 Locate probable cause, type and location of the fault

2.5 Rectify fault or escalate to appropriate level

3. Report fault-findings and solutions

3.1 Prepare customer report on the diagnostic procedure, fault identification and fault clearance

3.2 Update fault records database

3.3 Restore worksite to the customer’s satisfaction

3.4 Notify customer and obtain sign-off

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Prepare for given work according to work health and safety (WHS) and environmental requirements 
Arrange access to site according to required procedure 
Locate existing and potential site hazards 
Contact customer to verify nature of recurrent fault and the network type 
Analyse fault history using fault records to establish nature of fault 
Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system 
Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process 
Locate probable cause, type and location of the fault 
Rectify fault or escalate to appropriate level 
Prepare customer report on the diagnostic procedure, fault identification and fault clearance 
Update fault records database 
Restore worksite to the customer’s satisfaction 
Notify customer and obtain sign-off 

Forms

Assessment Cover Sheet

ICTTEN303 - Locate, identify and rectify recurrent network faults
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN303 - Locate, identify and rectify recurrent network faults

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: